Shipping policy
Orders Processing:
All orders are processed within 1 to 4 business days. Once processed, orders are shipped directly from our manufacturing partner's facility using a fully tracked courier service, including USPS, UPS, and FedEx, depending on the item and its origin. Please note that processing times may vary depending on the brand — see below for any exceptions.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving our supplier's facility to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@summer5.store.
No Shipping outside the USA.
Changing Address:
If the order has been processed or shipped and you'd like to change your address, we will do our best to accommodate this change. Please expect delays for all address changes. If there are any additional charges from our freight companies because of this change, this will be passed on to the customer.
Shipping Times:
All shipping times are estimates and are not guaranteed. We stay in close contact with our manufacturing partners to get orders shipped as quickly as possible. Most orders ship within 1–4 business days, with delivery taking an additional 5–19 business days depending on the item, courier, and destination (estimated total delivery: 6–23 business days). Shipping times may vary based on the brand, product type, and whether the item is made to order.
If your order hasn't arrived within the estimated window, please reach out to us at support@summer5.store — we're happy to look into it with the courier or supplier and find a resolution before anything else needs to happen.
Please note that shipping times may vary based on the brand and also the type of product ordered and whether the item is made to order.
Shipping Options:
We offer:
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery: This includes the item being brought into your room of choice, with minor assembly and all packaging removed from your home.
If you have any questions or concerns regarding our shipping policy, please contact us below:
Business Name: SUMMER5
Email: support@summer5.store
Phone Number: +1 (213) 585-3918
Customer Service Hours: Mon-Fri, 9am-5pm EST
