Return & Refund Policy

Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

A 15% restocking fee will be deducted from all approved returns.

 

How Returns Work
Returns are accepted by mail only. Customers must contact us before returning any item to obtain return authorization and instructions

To start a return, you can contact us at support@summer5.store.

If your return is approved, we will provide you with a return shipping label by email along with instructions on how and where to send your package. The cost of the return shipping label is the customer's responsibility and will be deducted from your refund, unless otherwise stated on the product page or required by applicable law.

Items returned without first requesting a return authorization will not be accepted.

Return terms may vary for certain products, brands, or suppliers. Any product-specific return terms listed on the product page will override this general policy where applicable.

You can always contact us for any return question at support@summer5.store.

Damages and issues
Please inspect your order upon reception and contact us immediately at support@summer5.store if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or made-to-order products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases.

Items explicitly marked as "Final Sale" on the product page at the time of purchase are not eligible for return or exchange. Please note: our everyday discounted "Sale" pricing shown across the store is separate from "Final Sale" items and remains fully eligible for return under this policy — "Final Sale" will always be clearly and separately labeled on the specific product page if it applies.

Gift cards are non-refundable and non-returnable.

Please get in touch if you have any questions about your specific item.

Exchanges
We do not offer direct exchanges. If you'd like a different item, size, color, or model, return the eligible item in accordance with this policy and place a new order separately.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@summer5.store.